• 4 × 60-minute one-on-one strategy sessions with Shanelle each month.

• One 30-minute emergency tactical call per month.

• Priority voice-note replies for non-urgent items (24–48 hour window).

• Quarterly playbook and ritual updates.

• Calendar management and scheduling of high-value meetings.

• Inbox triage and reply templates for key emails.

• Travel planning and logistics.

• Pitch & partnership coordination (podcasts, press, brand meetings).

• Prep of one-pagers, pitch decks, and short research briefs.

• Task management and follow-up.

White-glove travel, reservations, vetted vendors, urgent logistics and VIP access. Limited complimentary requests each month; additional support available as needed.

• Priority reservations & access: restaurants, private dining, entertainment, and event seating (concierge arranges bookings and follow-ups).

• Travel orchestration: detailed itineraries, private transfer coordination, flight & hotel coordination, meet-and-greet arrangements. One full complex itinerary included per month.

• Vetted vendor sourcing: stylists, private chefs, local handlers, vetted security advisors (coordination only). Vendor screening and 1–2 proposals provided.

• Ticket & event management: RSVP handling, guest-list requests, and follow-up logistics.

• Gift sourcing & discreet purchasing: sourcing, purchase coordination, and wrapping/shipments (client pays vendors).

• On-the-ground support coordination: local handler booking and brief.

• Urgent logistics & crisis response: travel delays, last-minute rebookings, urgent domestic logistics (priority escalation to Shanelle Black if needed).

• Monthly concierge report: summary of requests completed, upcoming bookings, and recommended actions.

• Standard requests: responded to within 12–24 business hours.

• Priority/urgent requests: initial response within 4 hours (active escalation to Shanelle if urgent).

• Same-day or last-minute bookings: available but may carry expedited fees and are subject to availability.